Chatbots were supposed to be the future of the Internet - why didn't it happen and what went wrong?

The article discusses the advancements in chatbot technology while highlighting their limitations and ongoing issues. The author explains how chatbots can be integrated into various business sectors but emphasizes that many users still struggle with their effective use. A key question posed is whether chatbots will truly replace human employees in the future or serve merely as support tools. The article also cites examples of unsuccessful chatbots that discouraged rather than engaged customers. Therefore, despite technological advancements, numerous challenges still need to be addressed for chatbots to fully realize their potential in service roles.