How to Deliver Bad News When It's Not Your Fault

The article discusses the challenges of delivering bad news that is not your fault. The author emphasizes that communication is key and should be approached with empathy and understanding for the recipient. It is important to be honest while also softening the impact of the bad news. The author suggests being prepared for various reactions and creating a space for discussion. Rather than avoiding difficult conversations, it's better to face them head-on to build trust and understanding in both personal and professional relationships.