List of 7 things that an IT engineer should know about user conversations

The article discusses the importance of talking to users in the context of building better products. It points out that many companies focus primarily on analytical data and metrics, whereas true understanding of users' needs can be gained through direct interactions. The author emphasizes that consultations with users can provide valuable insights often overlooked in standard analysis methods. Feedback obtained during these direct conversations can lead to exceptional ideas for product development. The author encourages not just analyzing data but actively seeking dialogue with users, which can yield significant benefits in the design process.