The programmer decided to introduce phone support to his mobile application - how did it end?

The article highlights the experiences of the author, who decided to offer phone support as a solo app developer. The author notes that while phone support can be time-consuming, it also provides valuable feedback from users. Through this form of communication, developers can better understand the issues their customers face, which can help in improving the product. Phone support adds a personal touch to the relationship with users, often leading to greater loyalty and satisfaction with the app. Although the author admits that it is not always easy, they describe how their approach to direct conversations helped them gain new clients and retain existing ones. In the end, the article encourages other developers to consider phone support as a worthwhile element of their customer service strategy.