User support will make you a better engineer

In the article "Doing Support Makes You a Better", the author highlights how working in customer support can greatly contribute to personal growth and professional skills. Engaging with customers and helping them solve problems allows employees to gain new perspectives and understand what truly matters in their work. Interactions with clients not only hone communication skills but also teach empathy and patience. Furthermore, regularly facing the challenges that come with support work can strengthen one's ability to cope with stress and enhance problem-solving skills. The author urges managers to consider implementing rotation for employees between various departments, including support, as a strategic way to foster their growth and engagement within the company. This approach can provide employees with valuable knowledge, and subsequently make the organization more supportive and adaptable to customer needs, ultimately benefiting all parties in the long run.